Return Policy

Returns
Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. Items returned within 14 days are eligible for a full refund and items returned within 21 days are eligible for store credit.

Items must be unwashed, unworn, and with tags still attached. If items appear worn, have makeup or other stains, your return WILL NOT be accepted and will be returned to you at your expense. Sale items, accessories, and intimates are FINAL SALE and WILL NOT be accepted as returns. If an item arrives damaged, please email janelaineboutique@gmail.com with in 3 days to report the problem.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 business days.

Shipping
To return your product, please email janelaineboutique@gmail.com and mail your product to: 5 N 42nd Rd. Mendota, Illinois 61342.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.